Cancellation & Refund Policy

Last updated: September 9, 2026

We want customers to have a clear path for cancellations, replacements, and refunds.

Cancellation before dispatch

To request cancellation, contact us as soon as possible and include the order number. A cancellation can be accepted when the order has not been packed or dispatched. Approved cancellations are refunded to the original payment method or by the payment method agreed with the customer.

Fresh and perishable products

Fresh or perishable products cannot normally be returned after delivery for hygiene and quality reasons. If an item arrives damaged, spoiled, incorrect, or materially different from the order, notify us within 24 hours of delivery with photos and your order number. We will review the request and, where appropriate, arrange a replacement, store credit, or refund.

Non-perishable products

Eligible unopened, unused, and resalable non-perishable items may be requested for return within 7 days of delivery. Return approval is required before sending an item back. Shipping charges are non-refundable unless the product was incorrect, defective, or damaged on arrival.

Refund timing

Once a refund is approved, we initiate it within 5–7 business days. The time for funds to appear depends on the original bank, card issuer, wallet, or payment provider.

How to request help

Use the Contact Us page and provide your name, order number, the issue, and photos when applicable.

Customer support: support@organicgrowers.online

Refund and grievance support

Email refunds@organicgrowers.online with your order number and request. Do not send products back before receiving return instructions from the store. If your request remains unresolved, contact grievance support.