Grievance Support
If an order, refund, delivery or support concern remains unresolved, contact the Organic Growers grievance support team.
How to raise a grievance
Email grievances@organicgrowers.online, or use the form below and choose “Grievance or unresolved complaint”. Include your name, order number if relevant, the date you first contacted support, a summary of the issue and the outcome you are requesting. Attach supporting photos or documents to your email where useful.
What happens next
Your form submission is saved for the store team and sent to the grievance mailbox. The team reviews the concern, may request further information, and follows up using the contact details you provide. Keep your order number and earlier correspondence available.
Account and privacy requests
For a request concerning your personal information or account, you can also email privacy@organicgrowers.online. We may need to verify that the request comes from the account holder.
Related policies
See our cancellation, returns and refund policy, shipping policy, privacy policy and terms and conditions.